Data Protection

Effective Date: 1/11/2025

1. INTRODUCTION

At TLR TRADING, we value your privacy and are committed to protecting your personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) (“PDPL”). This Privacy Policy explains what data we collect, why, how we use it, and your rights as a data subject in the UAE.

2. Data we collect

We may collect the following personal data when you interact with our website, purchase products, or use our services:

Name, email address, phone number
Shipping address / billing address
Payment information (via secure payment providers)
Cookies, IP address, device & browser information

Any other information you voluntarily provide (e.g. via contact or enquiry forms)

3. Purpose & Legal Basis for Processing

We process your data only for specific, explicit and legitimate purposes, including:

to respond to enquiries, provide quotes, orders and customer support
to manage delivery, billing, returns
to improve website and personalize your experience
for marketing communications, only with your consent
to comply with legal obligations

Your consent will be clearly asked for where required. You have the right to withdraw consent at any time.

4. Data Minimization & Retention

We collect only what is necessary for the above purposes. We keep your personal data for as long as needed to fulfil those purposes, or as required by law. After that, we securely destroy or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure or destruction. This includes secure storage, encryption where possible, secure servers, and access limited to those who need it.

6. Cross-Border Data Transfers

If your personal data is transferred outside the UAE, we ensure the destination country offers adequate data protection or that we put in place suitable safeguards.

7. Your rights

Under PDPL, you have the following rights:

Right to access your personal data
Right to correct or update inaccurate data
Right to erase/delete your data (where applicable)
Right to restrict or object to processing
Right to withdraw consent at any time
Right to be informed about any breach that affects your data

To exercise your rights, contact us at: contact@tlrtrading.ae , quoting “Data Subject Request”.

8. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and support marketing efforts. You can manage certain cookie preferences via your browser or via the cookie banner.

9. Data Breach Notification

In case of a personal data breach, we will notify the UAE Data Office and affected individuals as required by law, without undue delay after becoming aware of the breach, if there is a risk to the rights or freedoms of natural persons.

10. Changes to this Policy

We may update this policy occasionally. We will inform you of any significant changes via our website or by email if appropriate. Continued use of our services after changes implies acceptance of the updated policy.